The Importance of a SLA and Service Health Dashboard for the Cloud

If you were using a Cloud solution, wouldn't an SLA in addition to a health dashboard be important to you?

This recent article from Gartner reminds me of “Why Service Level Agreements Count for Cloud Computing”: http://blogs.gartner.com/robert-desisto/2012/07/11/why-service-level-agreements-count-for-cloud-computing/

Microsoft Cloud Services including Microsoft Dynamics CRM Online provide not only an SLA but also a Service Health Dashboard

99.9% SLA: https://signin.crm.dynamics.com/portal/static/1033/sla.htm

Service Health Dashboard for Microsoft Dynamics CRM Online and Office 365