Tuesday, July 26, 2011

History of recent analyst research of CRM vendors

Note the placement of Microsoft Dynamics CRM in these reports.  We've come a long way in the past several years.
Magic Quadrant for Sales Force Automation, July 2011

Nucleus Research, June 2011


The Forrester Wave™: CRM Suites Customer Service Solutions, July 2010

The Forrester Wave™: CRM Suites For Midsized Organizations, June 2010

The Forrester Wave™: CRM Suites for Large Organizations, June 2010

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