If you were using a Cloud solution, wouldn't an SLA in addition to a health dashboard be important to you?
This recent article from Gartner reminds me of “Why Service Level Agreements Count for Cloud Computing”: http://blogs.gartner.com/robert-desisto/2012/07/11/why-service-level-agreements-count-for-cloud-computing/
Microsoft Cloud Services including Microsoft Dynamics CRM Online provide not only an SLA but also a Service Health Dashboard
99.9% SLA: https://signin.crm.dynamics.com/portal/static/1033/sla.htm
Service Health Dashboard for Microsoft Dynamics CRM Online and Office 365
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