Note the placement of Microsoft Dynamics CRM in these reports. We've come a long way in the past several years.
Magic Quadrant for Sales Force Automation, July 2011
Nucleus Research, June 2011
The Forrester Wave™: CRM Suites Customer Service Solutions, July 2010
The Forrester Wave™: CRM Suites For Midsized Organizations, June 2010
The Forrester Wave™: CRM Suites for Large Organizations, June 2010